Lou has 30 years’ experience as a Police Officer, most of which as a Detective.  She has over 20 years involvement specialising in the field of family liaison from its inception within the Police Service to the current day. Her experience includes setting up and implementing processes in how to work with families during serious and complex investigations both locally and nationally.

Lou has designed and delivered training to Family Liaison Officers, Advisors and Coordinators. She has been the National FLO advisor, secretary and regional representative for the National FLO executive board, and a local coordinator.

Alongside many local murder investigations Lou has experience in the review of family liaison for other Police Forces. Her experience includes planning the response to national and international disasters including the Indian Ocean tsunami, the 7/7 London bombings and the Grenfell fire in London.

Lou was the ante mortem lead for Sussex Police in their Disaster Victim identification planning and response plans and led a team of family liaison officers following the Shoreham Air Disaster.

Lou was recognised for her work within family liaison in the Queens New Year Honours (2017)